General Solutions

these canned responses can be used to insert into tickets

Clearing Cache on a Mosaic Device (Citrix)
Thank you for reaching out! We can help with clearing the cache on your Mosaic device. It's a good way to make sure everything is running smoothly. ...
Fri, Aug 15, 2025 11:06 AM
Acknowledge New Employee Handbook
See attached article
Mon, Jul 8, 2024 10:29 AM
New Query Request Process
Tue, Sep 24, 2024 1:26 PM
Human Resources Operations Team
HR Ops Team
Tue, Jun 10, 2025 1:37 PM
Human Resources Employee Supports
Tue, Sep 24, 2024 2:09 PM
Phishing Emails
With the ever-increasing cyber security threats including phishing emails, Mosaic Information Security has launched a formal security awareness and training...
Tue, Sep 24, 2024 3:25 PM
Therap Support
If you are experiencing issues or have questions about the Therap program, please reach out to Therap Support to assist you.
Mon, Feb 24, 2025 11:14 AM
Clearing cache on Mosaic device (Non-Citrix)
We can help with clearing the cache on your Mosaic device. It's a good way to make sure everything is running smoothly. Here are the steps to follow: ...
Wed, Aug 13, 2025 9:12 AM