General Solutions

these canned responses can be used to insert into tickets

Clearing Cache on a Mosaic Device (Citrix)
Thank you for reaching out! We can help with clearing the cache on your Mosaic device. It's a good way to make sure everything is running smoothly. ...
Tue, Sep 15, 2026 2:49 PM
Acknowledge New Employee Handbook
See attached article
Mon, Jul 8, 2024 10:29 AM
New Query Request Process
Tue, Sep 24, 2024 1:26 PM
Phishing Emails
With the ever-increasing cyber security threats including phishing emails, Mosaic Information Security has launched a formal security awareness and training...
Tue, Sep 24, 2024 3:25 PM
Therap Support
If you are experiencing issues or have questions about the Therap program, please reach out to Therap Support to assist you.
Mon, Feb 24, 2025 11:14 AM
Clearing cache on Mosaic device (Non-Citrix)
We can help with clearing the cache on your Mosaic device. It's a good way to make sure everything is running smoothly. Here are the steps to follow: ...
Wed, Aug 13, 2025 9:12 AM
People Operations Team
POps Team
Thu, Jun 18, 2026 11:03 AM
Navigating MO
Mo is our new Employee Support Portal. Using Mo gives you the answers you need quickly while enabling our HR team to dedicate more time to supporting you th...
Wed, Sep 23, 2026 3:45 PM