General Solutions

these canned responses can be used to insert into tickets

NE Med Administration Acknowledgement job aid
see attached
Tue, Jun 6, 2023 9:31 AM
Daily Pay
Mosaic is partnering with Daily Pay to allow employees access to earned wages “on-demand”—as frequently as every day and before scheduled paydays—in an ongo...
Mon, May 13, 2024 12:02 PM
Bereavement Leave
Bereavement leave is granted to Full time employees with standard hours of 30 hours or more for the loss of an immediate family member.  An immediate family...
Thu, Jan 4, 2024 7:52 AM
DailyPay enrollment
You can enroll in DailyPay by visiting their site below, text START to 66867, or by scanning the QR Code for the DailyPay app. Please reach out to Dai...
Wed, Jan 24, 2024 10:21 AM
Clearing Cache on a Mosaic device
To clear the cache, click on the 3 small dots in the top right hand corner of an opened web page and scroll down to "Settings". Then sele...
Thu, May 23, 2024 4:05 PM
Clearing cache on a Mosaic device outside of Citrix
To clear the cache on a Mosaic device when working outside of the Citrix program you need to complete the following steps: **Please note: After comple...
Thu, Jun 27, 2024 7:44 AM
Acknowledge New Employee Handbook
See attached article
Mon, Jul 8, 2024 10:29 AM
New Query Request Process
Tue, Sep 24, 2024 1:26 PM
Human Resources Operations Team
Tue, Sep 24, 2024 2:09 PM
Human Resources Employee Supports
Tue, Sep 24, 2024 2:09 PM